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AI VoIP Platform: A smarter voice infrastructure — powered by AI
A cloud-based voice platform that helps call-driven businesses connect better, scale faster, and reduce operational load — without overhauling their stack.
Used by customer service teams, sales orgs, and leadgen operations across telecom, education, finance and healthcare, the platform offers a modular set of tools that improve call quality, automate agent work, and boost connect rates.
Book a demo Used by customer service teams, sales orgs, and leadgen operations across telecom, education, finance and healthcare, the platform offers a modular set of tools that improve call quality, automate agent work, and boost connect rates.
Powered by Voxonics
Voxonics builds next-gen AI voice tech — from smart call routing to virtual agents and real-time insights. As an official implementation partner, Smartificial helps you turn these tools into working systems: fully integrated, adapted to your stack, and tuned for results.
- 190+countries/regions covered
- 100+countries with local caller IDs
- up to 96%Documented improvement in ASR
The Smart Voice Agent doesn’t just support sales. It also takes care of customer service — picking up Tier-1 calls, answering FAQs, and routing more complex issues to the right person. On the outbound side, it runs goal-focused conversations: qualifying leads, booking meetings, and reactivating stalled contacts. Fully integrated with your CRM, it adapts tone to context and always stays on task.
You can launch new personas in minutes and even combine them into multi-agent journeys — one handles service, another qualifies, a third follows up.
You can launch new personas in minutes and even combine them into multi-agent journeys — one handles service, another qualifies, a third follows up.
AI agents that follow up, qualify and convert — automatically
Calls back every lead within seconds
Smart Voice Agents
Books interested leads straight into your calendar
Resolves Tier-1 service questions instantly — no team involved
For every outbound call, the AI selects:
Instead of static rules, it evaluates millions of combinations (region, prefix, route, provider) to find the highest-quality, lowest-cost path. It uses live call stats like jitter, latency, ASR and cost, then feeds outcomes back into the model to improve every next call.
- the best caller ID (originating number / CLI), and
- the optimal carrier route to get the call through.
Instead of static rules, it evaluates millions of combinations (region, prefix, route, provider) to find the highest-quality, lowest-cost path. It uses live call stats like jitter, latency, ASR and cost, then feeds outcomes back into the model to improve every next call.
Let machine learning route every call — better than a human ever could
ASR rise up to 96%
AI Routing Agent
Lower cost per call, higher ROI
Calls avoid low-quality carriers
Assistant automatically transcribes calls immediately after the call, generates a clean summary at the end, and logs it into your CRM — with no action needed from the team.
It runs in the background, integrates with your systems, and removes the two biggest risks in post-call admin: human error and human fatigue.
It runs in the background, integrates with your systems, and removes the two biggest risks in post-call admin: human error and human fatigue.
Your CRM writes itself
Saves your team 20+ hours per month
Call Summary Assistant
The CRM is updated without delay or guesswork
The summary of key points and intent is generated instantly
This tool gives CX and marketing teams full control over inbound call logic — without PBX scripting or ticket queues. From rerouting overflow to launching promos, or making real-time adjustments based on call volume — it puts agility back into the voice channel.
Build and launch call flows — without engineering
Drag-and-drop interface for IVR trees, menus, queues, recordings, triggers
No-Code IVR Builder
Full visual map — spot broken paths, dead ends, or long waits
Contextual logic — play custom messages based on where the caller is or what they’ve selected
This AI agent listens to every live conversation, detects important events, and alerts your team after the call is completed. Instead of rewatching or listening to everything, you only get flagged moments that matter — highlighted and surfaced automatically. If the call is in another language, no problem: translate it into 70+ languages.
Moments after the call — you already know what matters
Transcription of every call
Real-Time Conversation Monitor
Detects when a customer hesitates, refuses, or shows dissatisfaction — even if it’s never said outright
Alerts via Slack, email, or dashboard
What is Smartificial's role in all this?
Voxonics is powerful. However, to achieve real results, it needs to be tailored to your business. That’s where we come in.
Choose the right modules
We help you choose which Voxonics modules are right for your use case, taking into account your business goals, timeline and budget.
Integrate
We help adapt them for your flow, integrate them into your current stack: CRM, support tools, calendars, etc.
Set up
We will help you set up the modules and stay with you until we are sure they are working properly
Monitor and adapt
We will support you even after the setup, so if your needs change, we can help you monitor performance and make adjustments
Want to see how Voxonics would work inside your environment?
