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AI VoIP Platform: A smarter voice infrastructure — powered by AI
A cloud-based voice platform that helps call-driven businesses connect better, scale faster, and reduce operational load — without overhauling their stack.
Used by customer service teams, sales orgs, and leadgen operations across telecom, education, finance and healthcare, the platform offers a modular set of tools that improve call quality, automate agent work, and boost connect rates.
Used by customer service teams, sales orgs, and leadgen operations across telecom, education, finance and healthcare, the platform offers a modular set of tools that improve call quality, automate agent work, and boost connect rates.
Powered by Voxonics
Voxonics builds next-gen AI voice tech — from smart call routing to virtual agents and real-time insights. As an official implementation partner, Smartificial helps you turn these tools into working systems: fully integrated, adapted to your stack, and tuned for results.
- 232countries/regions covered
- 100countries with local caller IDs
- 25% → 60%Documented improvement in ASR
The Automated Voice Agent handles both outbound and inbound calls with natural, goal-focused dialogue. It integrates with your CRM, adapts tone to context, and stays on task. Whether it’s a lead who left their cart, a patient overdue for a visit, or a user who hasn’t logged in — the agent knows when to call, what to say, and what to do next.
You can launch new agent personas in minutes. Combine multiple agents into custom journeys — one qualifies, another follows up, a third reactivates.
You can launch new agent personas in minutes. Combine multiple agents into custom journeys — one qualifies, another follows up, a third reactivates.
AI agents that follow up, qualify and convert — automatically
Every lead gets a callback within seconds
Automated Voice Agent
Low-intent contacts are filtered automatically
Interested leads are booked straight into your calendar
For every outbound call, the AI selects:
Instead of static rules, it evaluates millions of combinations (region, prefix, route, provider) to find the highest-quality, lowest-cost path. It uses live call stats like jitter, latency, ASR and cost, then feeds outcomes back into the model to improve every next call.
- the best caller ID (originating number / CLI), and
- the optimal carrier route to get the call through.
Instead of static rules, it evaluates millions of combinations (region, prefix, route, provider) to find the highest-quality, lowest-cost path. It uses live call stats like jitter, latency, ASR and cost, then feeds outcomes back into the model to improve every next call.
Let machine learning route every call — better than a human ever could
ASR rise from 25% to 60%
AI Routing Agent
Lower cost per call, higher ROI
Calls avoid low-quality carriers
Assistant automatically transcribes calls immediately after call, generates a clean summary at the end, and logs it into your CRM — with no action needed from the agent.
It runs in the background, integrates with your systems, and removes the two biggest risks in post-call admin: human error and human fatigue.
It runs in the background, integrates with your systems, and removes the two biggest risks in post-call admin: human error and human fatigue.
Your CRM writes itself
Saves 20 agent hours per month
Call Summary Assistant
The CRM is updated without delay or guesswork
The summary of key points and intent is generated instantly
This tool gives CX and marketing teams full control over inbound call logic — without PBX scripting or ticket queues. From rerouting overflow to launching promos, or making real-time adjustments based on call volume — it puts agility back into the voice channel.
Build and launch call flows — without engineering
Drag-and-drop interface for IVR trees, menus, queues, recordings, triggers
No-Code IVR Builder
Full visual map — spot broken paths, dead ends, or long waits
Contextual logic — play custom messages based on where the caller is or what they’ve selected
This AI agent listens to every live conversation, detects key phrases, and alerts supervisors after the call. No need to rewatch or manually monitor — only get flagged moments that matter. Everything’s logged in the CRM for later review and coaching.
Moments after the call — you already know what matters
Transcription of every call
Real-Time Conversation Monitor
Event detection: tracks phrases like “cancel my order”, “not satisfied”, “credit card”, or “I was promised…”
Alerts via Slack, email, or dashboard
What is Smartificial's role in all this?
Voxonics is powerful. However, to achieve real results, it needs to be tailored to your business. That’s where we come in.
Choose the right modules
We help you choose which Voxonics modules are right for your use case, taking into account your business goals, timeline and budget.
Integrate
We help adapt them for your flow, integrate them into your current stack: CRM, support tools, calendars, etc.
Set up
We will help you set up the modules and stay with you until we are sure they are working properly
Monitor and adapt
We will support you even after the setup, so if your needs change, we can help you monitor performance and make adjustments
